Our Policies

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

[email protected]

Address

East Torrie Farm, Callander, FK17 8JL

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Call recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Recorded images, such as photos or videos

  • Call recordings

  • Website and app user journey information

  • Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Location data

  • Recorded images, such as photos or videos

  • Call recordings

  • Website and app user journey information

  • Personal information used for administration of research

  • Personal information used for the purpose of research

  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • National Insurance number

  • Copies of passports or other photo ID

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

We collect or use the following information to Share information about relevant opportunities:

  • Names and contact details

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

  • Marketing preferences

  • Customer or client accounts and records

  • Recorded images, such as photos or videos

  • Website and app user journey information

  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legitimate interest:

    • For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Contract

  • Legitimate interest:

    • For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Contract

  • Legitimate interest:

    • For relevant up-to-date information of the person, organisation or someone else's activities that relate to the business activities of Imagine If. Space CIC.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent

  • Contract

  • Legitimate interest:

    • For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legitimate interest:

    • For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent

  • Contract

  • Legitimate interest:

    • For full understanding of the person, organisation or someone else's activities that relate to the recruitment process.

  • Vital interests

Our lawful bases for collecting or using personal information for Share information about relevant opportunities are:

  • Consent

  • Contract

  • Legitimate interest

    • For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.

Where we get personal information from

  • People directly

  • Publicly available sources

How long we keep information

As a general rule, we will hold your information for a period of up to seven years from the end of your relationship with Imagine If. Space CIC in accordance with our data retention policy. In some circumstances, this will be shorter. If you would like to know how long we will hold any specific information, then please contact us and we can provide further details. 

Who we share information with

Others we share personal information with

  • Organisations we need to share information with for safeguarding reasons

  • Professional or legal advisors

  • Professional consultants

  • Organisations we’re legally obliged to share personal information with

  • Publicly on our website, social media or other marketing and information media (where appropriate)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 6 October 2024


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