Our Policies
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Address
East Torrie Farm, Callander, FK17 8JL
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Recorded images, such as photos or videos
Call recordings
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Recorded images, such as photos or videos
Call recordings
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
We collect or use the following information to Share information about relevant opportunities:
Names and contact details
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
Marketing preferences
Customer or client accounts and records
Recorded images, such as photos or videos
Website and app user journey information
Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legitimate interest:
For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legitimate interest:
For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legitimate interest:
For relevant up-to-date information of the person, organisation or someone else's activities that relate to the business activities of Imagine If. Space CIC.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Contract
Legitimate interest:
For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legitimate interest:
For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legitimate interest:
For full understanding of the person, organisation or someone else's activities that relate to the recruitment process.
Vital interests
Our lawful bases for collecting or using personal information for Share information about relevant opportunities are:
Consent
Contract
Legitimate interest
For full understanding of the person, organisation or someone else's activities that relate to the scope of work Imagine If. Space CIC is employed to undertake.
Where we get personal information from
People directly
Publicly available sources
How long we keep information
As a general rule, we will hold your information for a period of up to seven years from the end of your relationship with Imagine If. Space CIC in accordance with our data retention policy. In some circumstances, this will be shorter. If you would like to know how long we will hold any specific information, then please contact us and we can provide further details.
Who we share information with
Others we share personal information with
Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Professional consultants
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 6 October 2024
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